Q: Do you have a factory?A: Yes, we have.

Q: Do you retail?A: We both wholesale and retail. And in fact we have a store on Ebay you can buy from there if your order is for personal use.

Q: What's your Ebay store?A: Please bookmark this url: http://stores.ebay.com/hsiendai

Q: How many years have you been selling lock picks?A: Our founder Mr. Charlie Peng has a 4-year experience on selling transponder keys and locksmith tools.

Q: Do you ship to USA?A: Yes, of course. Tell you the truth, many of our customers are from USA, but we also ship to other countries as well.

Q: How to ship to other countries?A: We ship goods out to you via international express, including but not limited to China Post Air Mail, EMS, DHL, UPS, TNT, FedEx. Some items we offer free shipping to USA on Ebay via China Post Air Mail (USPS First-class Air Mail).

Q: I like free shipping, which other countries you offer free shipping?A: USA, UK, Canada, Australia, Germany, France, and etc. Please check our Ebay store.

Q: What's your processing time?A: 2-3 days if you make payment by Paypal, while it costs up to 7 days if you make payment via bank wire as it needs more time we can receive your funds.

Q: Can I track my goods?A: Yes. When goods sent out after you make payment for 2-3 days, we will inform you the tracking number by email and then you can track.

Q: Do you have stock?A: We have a warehouse, but actually, not all goods in our website has stock at any time, sometimes some items are sold fast.

Q: Can I return my order?A: Yes, we accept your return, but buyers pay shipping charges.

Q: My questions is not listed here, how to ask a question to you?A: You can always send us an email, email add. can be found on our website.